General Terms and Conditions (GTC)
Our entire team strives with great personal commitment to ensure that each and every guest has a great time with us. In order for this to succeed, we ask for your understanding that we only make reservations and provide hospitality in our restaurant on the basis of the following general terms and conditions:
1. scope
The following regulations apply to all reservations and catering in our restaurant sansaro as well as in other restaurants or stores of SUSHIYA GmbH.
By making a reservation on the basis of these regulations, you agree to their validity also for all subsequent transactions, i.e. any future use of the services offered by us. For future reservations, this applies regardless of whether they are made verbally (e.g. by telephone), by email or in any other way.
2. reservations and cancellations
Since our restaurant has only a limited number of seats and the dishes we offer are always fresh and elaborately prepared, we can not offer great flexibility in the allocation and reservation of the available seats. In particular, in the case of larger reservations, we are regularly forced to turn away other guests. Against this background, the damage that we suffer as a result of non-compliance or unreasonably short notice cancellation of reservations is considerable. We therefore ask for your understanding that we reserve the right to assert this damage, if necessary, in accordance with the following regulations. Please also understand that we will not notify you again in such a case.
2.1 We reserve the right to make a reservation in our restaurant (especially on weekends or other busy days) only against deposit of credit card information. We are entitled to charge the respective credit card with the entertainment price (insofar as this is not paid immediately after the entertainment in our restaurant) as well as any compensation owed (in accordance with the following regulations). This shall also apply to the entertainment price or compensation from follow-up transactions (cf. Section 1.).
2.2 Reservations are binding with regard to the reserved time and the number of reserved seats (i.e. the announced guests). However, you can normally cancel your reservation in whole or in part (i.e. with regard to individual seats/guests) no later than 12 hours before the reserved time without incurring any costs. In the case of larger groups (6 or more people), free cancellation can only be made at least 24 hours before the reserved time. For special occasions (Valentine's Day, New Year's Eve, etc), a cancellation period of at least 48 hours applies - regardless of the number of people - unless otherwise specifically stated (for example, "Cancellation free of charge possible until 30.12.2016, 12h"). For sushi courses or tasting events, etc., the registration is binding - a place once registered can only be canceled free of charge with a notice period of at least 10 days or if another guest registers for the event. We ask for your understanding that participation in courses and events is only possible if you do not have a contagious disease (also e.g. a cold). We cannot assume any risk of illness (free cancellation because you have a cold or similar) for you. For the special Kaiseki events a free cancellation is only possible at least 3 days before the event day.
2.3 If a cancellation is not made at the latest by the time specified in section 2.2, we are entitled to charge a lump-sum compensation of EUR 40 for each seat not taken or cancelled. The same applies if the reserved seats are not used at the agreed time, i.e. the guests do not appear or do not appear in the announced number. For special occasions such as Valentine's Day or New Year's Eve, we charge EUR 80 per person. For special events such as whisky tasting, sake tasting, kaiseki event or sushi course, the pre-determined participation price will be charged.
2.4 If you are not responsible for the late cancellation or the failure to use the reserved seats, we are not entitled to claim compensation. In addition, you are always at liberty to prove that we have not suffered any loss as a result of the late cancellation or non-appearance or that this is significantly lower than the compensation pursuant to section 2.3.
2.5 Insofar as the reserved seats are not taken up at the latest 20 minutes after the reserved time (i.e. the guests announced to that extent do not appear), we are entitled to allocate the seats elsewhere. Clauses 2.3 and 2.4 also apply in this case. In this case, however, we must and will allow any income that we generate by assigning the seats elsewhere to be credited against the compensation pursuant to Item 2.3.
2.6 The regulations in clause 2.5 shall also apply if the guests appear but nevertheless do not take up the reserved seats but leave our restaurant again. This applies in particular in the event that more persons appear than announced in the reservation and it is not possible for us to provide additional seats. We ask for your understanding, as we are bound to a certain room layout and a maximum number of guests due to our room concept and existing obligations under public law.
3. exclusive booking
The exclusive booking of our restaurant (for closed events) is only possible on the basis of an individual offer, which we will be happy to submit to you subject to availability. Please contact us directly (best in person, by phone or email).
4. payments
Unless otherwise agreed, the following terms of payment shall apply:
4.1 Payments are to be made in Euro and in principle by cash payment.
4.2 We are not obliged to accept 200-euro bills or 500-euro bills as means of payment. Please understand that we keep only limited supplies of change in the restaurant every evening and that the service staff cannot spontaneously ask other restaurants for additional change for large bills.
4.3 As an alternative to cash payment, we offer the possibility of payment by EC card for an amount of at least EUR 10.00. From an amount of at least EUR 50.00 we also accept payment by the following credit cards: Master Card, VISA Card, JCB. Other cards are not accepted.
5. coupons
The following conditions apply to the redemption of vouchers issued by us or through our partner Yovite.com:
5.1 A voucher can only be used to pay for the food and drinks offered and consumed in our restaurant. A cash payment of the voucher amount is not possible. We ask for your understanding for this.
5.2 A voucher can only be used for payment once (up to the total amount stated therein). It is not possible to split the voucher amount (e.g. over several visits).
5.3 Any remaining amounts (in the event that the price of the consumed food and beverages does not fully reach the total amount shown in the voucher) we can unfortunately not pay out in cash due to existing obligations to our partners!
6. liability
The following conditions apply to our liability for damages and reimbursement of expenses based on contract or other legal grounds:
6.1 We shall be liable without limitation in accordance with the statutory provisions for damage caused by us, our legal representatives or vicarious agents intentionally or through gross negligence.
6.2 We shall only be liable for damage caused negligently by us, our legal representatives or vicarious agents if
6.2.1 essential contractual obligations are violated. These are obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance our customers regularly rely and may rely. Essential are also obligations that arise from the nature of the contract and whose violation endangers the achievement of the purpose of the contract.
6.2.2 obligations to consider the rights, legal assets and interests of customers are violated and they can no longer be expected to accept our performance.
6.3 Our liability shall be limited to the foreseeable damage typical for the contract in the cases mentioned in clause 6.2. In all other cases, we shall not be liable for ordinary negligence.
6.4 The limitations of liability according to clauses 6.2 and 6.3 shall not apply to damages resulting from injury to life, body or health. Furthermore, they shall not apply to claims arising from the Product Liability Act, due to fraudulently concealed defects or from a guarantee as well as to all other cases in which the statutory liability rules are mandatory.
6.5 The above provisions in this clause 6 shall apply accordingly to any personal liability of our executive bodies, representatives and vicarious agents.
7. copyright
Unless otherwise indicated, the copyright for the images and text used on this site belongs to SUSHIYA GmbH.
