Omotenashi refers to the traditional Japanese understanding of hospitality. The entire effort of the host is directed towards making the guest feel comfortable. And the guest respects the efforts of the host: despite a clear division of roles, the relationship between the two is basically one of equality and mutual respect. It is a matter of consciously turning to the other and getting involved with him or her. If the guest feels good because of this, then that is Omotenashi.

Omotenashi - Hospitality in Japanese
Omotenashi is the name for a special form of Japanese hospitality that is deeply rooted in Japanese culture and philosophy. Despite a clear division of roles, the relationship between guest and host is one of equality and mutual respect. The guest appreciates the efforts of the host and the host does everything to make the guest feel comfortable and have a pleasant experience.